In order to protect you (sanitary purposes and due to the nature of the products we sell), ALL SALES ARE FINAL. Please make sure the products you are ordering meets all your requirements before placing your order.

Can i have a refund if I have received a faulty item? 

When you receive your order, promptly check the items to make sure they are not defective. We will exchange/credit for DEFECTIVE items only (or for any packing errors made by us). Please contact us to request for your Return Merchandise Authorization (RMA) within 3 days of receiving your order. Please return the items in their original packaging within 7 days (Singapore orders)

1. Check whether batteries are inserted properly
2. Some toys might need stronger batteries e.g Alkali in order to perform.
3. Please notify us if you have received a defective item within 5 days after purchase and item must not be used. Exchange will be void if the item has been used.

There will not be refunds but you can exchange for another item of the same price or top up the excess if the value is higher than the original.

Will there be any replacement if my package is lost? 

Please note that this replacement policy is only for one time use only. For Singapore orders which are posted out by normal mail without any tracking information will not be entitled to any refund or replacement if lost, so in this case, you may wish to choose to post out your order by registered mail. As for Singapore orders posted by registered mail with tracking infomation, you will only be entitled to one time replacement only prior to a confirmation from SingPost that package has been lost.